Customer Reviews & Testimonials
Trust begins with word of mouth — and a spotless reputation
Over the past thirty years, I’ve had the privilege of serving families throughout Morris, Somerset, Bergen, Warren, Sussex, Passaic, and Essex counties — as well as Orange and Sullivan counties in New York, and Monroe County, Pennsylvania. Many of my clients have welcomed me into their homes for years, referring friends and neighbors who value the same care, consistency, and discretion.
Each testimonial below was shared by clients who wanted others to feel confident knowing their home will be treated with the highest respect and attention to detail.
“Susana has been an extension of my own family for over 25 years. Her work ethic far exceeds any other vendor I have tried in the past, as she truly exemplifies the white glove standard in her work. I wouldn’t feel comfortable with another person coming into my home, but Susana’s character is of the utmost trustworthiness, and is someone I would vouch for any other member of my family. There is no better feeling than coming home from work on a Friday and meeting the weekend with a spotless house” - Richard D., NY
“I am very happy to recommend Susana, who has been cleaning our home for the past five years. She is someone I trust completely and value greatly. Susana is reliable, kind, and takes genuine care in everything she does. She consistently notices the small details without needing to be asked, and my home always feels calmer and beautifully looked after after she’s been here. Over the years, I’ve come to appreciate not only the high standard of her work, but also her professionalism and the respect she shows for my home. I would wholeheartedly recommend Susana to anyone looking for someone dependable, hardworking, and caring.” - Debbie S., NJ
“We are so grateful for the help and care Susana brings to our home. She is reliable, thorough, and always goes above and beyond to make sure everything is clean and organized. Her work has made such a difference for our family, and it’s a huge relief knowing our home is in such good hands. She is kind, professional, and truly takes pride in what she does. We couldn’t recommend her more highly!” - Amanda M., NJ
“Being a client of Susana’s is a breath of fresh air. She is unfailingly reliable, communicative, and organized - always letting us know promptly if anything comes up. Her rotational schedule means I never have to worry about getting on her calendar. My mind genuinely relaxes after she’s been here, knowing/seeing/smelling my home is clean—not just to my standards, but to hers. Susana takes immense pride in doing things thoroughly and thoughtfully. She notices the details—restocking essentials (toilet paper, handsoap, dish soap), tackling tasks I dread (like folding sheets), and catching things others would miss (wiping out the refrigerator). Everything is done with care, intention, and a sense that she truly wants to make our home better. We were looking for someone we could truly build a relationship with long-term as our family grew and evolved. Eight years later, Susana has been part of our lives (and struggles) through puppy training, the COVID years, our first baby, and now our second. ” - Katie T., NJ
“I give my highest and most enthusiastic recommendation Susana. She is an exceptional house cleaner, turned friend, who has worked in my home for over 10 years. In all that time, she has been nothing short of outstanding. She is incredibly reliable, trustworthy, and meticulous. I have always felt completely comfortable having her in my home, and her integrity and professionalism are truly unmatched. She consistently goes above and beyond what is expected, paying close attention to even the smallest details to ensure my home is not just clean, but absolutely spotless. Her work ethic is remarkable. She takes genuine pride in her work, and it shows every single time she cleans. Surfaces shine, floors are immaculate, and everything is thoughtfully put back in place. She never rushes and always treats my home with the same care and respect as if it were her own. After more than a decade of working together, I can say with full confidence that she is one of the most dependable people I have ever hired. Anyone fortunate enough to work with her will immediately see the difference in quality, consistency, and care that she brings. I recommend her without hesitation to anyone looking for a house cleaner who is thorough, dependable, and truly exceptional at what she does. She would be a tremendous asset to any household, and I am more than happy to offer my wholehearted endorsement as she expands her business. ” - Nicole J., NJ
“We have had the pleasure of working with Susana for over 18 years, and it’s hard to overstate how much we value her and the work she does. From the very beginning, she has been incredibly reliable, trustworthy, and detail-oriented. We have always felt completely comfortable having her in our home, and her consistency and professionalism over nearly two decades speak for themselves. What truly sets Susana apart is how much she goes above and beyond. She takes real pride in her work, notices the small things others might miss, and is always flexible and accommodating when schedules or needs change. Our home is not just clean when she leaves, it’s cared for. That level of attention and commitment is rare. We would highly recommend Susana to anyone looking for someone they can trust to do outstanding work, week after week, year after year. Any client would be lucky to have her. ” - Andy S., NJ
“Susana is an exceptional house cleaner! We have used her for the past 25 years! She is fast but she thoroughly cleans the areas of your home you have designated. She is very experienced in cleaning homes for people who are allergic to dust mites and other allergens, as we are! She does laundry (we have her wash sheets, towels and bedding every week; she used to wash the kids' clothes when they were young). She cleans the interiors of ovens, refrigerators and cupboards. She cleans our fireplaces. She cleans natural and artificial plants. She washes bathroom and kitchen rugs. She cleans window blinds. She also will polish silver and brass. She sanitizes bathrooms and kitchens during every visit. Susana is enthusiastic, highly experienced and always acts in a professional manner. She is honest, trustworthy and always acts with integrity. She has become a member of our family and we recommend her without any reservation whatsoever! Please call her for an appointment at (973) 900-1989. ” - Mary Ann D., NJ
“I would strongly recommend Susana Coelho Home Cleaning Services. Susana is the consummate professional when it comes to home cleaning. I have been using her for years and am sorry to say that I didn’t find her sooner. When Susana comes to clean your home, you can count on the following: Total reliability and trustworthiness, complete attention to detail, terrific communicator (and well in advance if need be), a consummate professional home cleaning service, an unsurpassed work ethic, very, very organized with again, complete attention to detail, and most importantly, the highest level of integrity. These are just a few of the attributes of this home cleaning service, to say nothing about how you feel when you come home to a pristine house. And above all, her services are very reasonably priced. The best home cleaning service I’ve had in over 25 years.” - Ivo O., NJ
Referral Appreciation
Your recommendations mean the world to me. As a thank you, any client who refers a new client will receive a complimentary one-time upgrade to their next cleaning package — whether that means extending a Refresh to a Pristine visit, or a Pristine to a full Bespoke service.
There’s no limit to how many upgrades you can earn; each new household referral counts as one.